Refund Policy

Every item sold through a BuyMerch.co store is custom-printed specifically for that store and produced together as a batch. Because of this, all sales are final — unless your order arrives defective, incorrect, or damaged.

If something is wrong with your order, we'll make it right. Submit a support ticket within 14 days of receiving your order and we'll resolve it as quickly as possible.

You may request a refund or a replacement at no cost if:

• Your item arrives defective or damaged
• You receive the wrong item, wrong size, or wrong personalization compared to what you ordered
• Your order never arrives (after the carrier confirms it was lost in transit)

Because apparel is custom-made for a specific store, we are unable to offer refunds for buyer's remorse, sizing changes of mind, or orders placed with incorrect information you provided at checkout.

If your item doesn't fit, contact us through our Support page within 14 days of delivery. While custom apparel can't always be exchanged for free, we will review each request and do our best to help — including offering a reorder at a reduced cost when stock allows.

To help avoid sizing issues, please review the available sizes listed on each product before ordering.

To start a refund or replacement request:

1. Go to our Support page and submit a ticket
2. Include your order number (from your confirmation email) and a short description of the issue
3. For damaged or incorrect items, include a photo so we can resolve it faster

We respond to support tickets within the same business day.

Approved refunds are returned to your original payment method. Depending on your bank, it may take 5–10 business days for the credit to appear on your statement. Shipping fees, where charged, are non-refundable unless the entire order is being refunded due to our error.

Because orders go into production as a batch once the store closes, an order can only be cancelled before the store's deadline. After the store closes and production begins, orders cannot be cancelled. To request a cancellation before the deadline, submit a support ticket as soon as possible.