Shipping & Fulfillment Policy

Each BuyMerch.co store collects orders during its open window, then we print every order together as a batch once the store closes. This keeps costs down — and maximizes any fundraising amount your organization keeps — but it means orders are not printed until the store deadline passes.

Your store's deadline is shown on the store page and in your order confirmation email.

After a store closes, production typically takes 7–10 business days, followed by shipping time. Most customers receive their orders within 2–3 weeks of the store closing date.

These are estimates, not guarantees. Holiday seasons, large orders, and carrier delays can extend these timelines. We'll email you a tracking number (for shipped orders) as soon as your order leaves our facility.

Each store offers one of two fulfillment options, set by the organizer:

• Shipped to your address — your order is shipped to the address you provide at checkout. Any shipping fee is shown before you pay, and a tracking number is emailed when the order ships.
• Pickup — your order is delivered to the organization in a batch and distributed by the organizer. Pickup instructions are shown at checkout and on the store page.

If your store ships orders, a flat shipping fee may apply. This fee is displayed on the store page and again at checkout before payment. Some stores include free shipping — this is set by the organizer.

For shipped orders, you'll receive an email with a tracking link once your order ships. If tracking shows your order was delivered but you didn't receive it, please check with neighbors and household members first, then submit a support ticket within 14 days.

If a package is lost in transit (confirmed by the carrier), we will reprint and resend your order at no cost, or issue a refund if reprinting is not possible.

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address you provide. If an order is returned to us due to an address error, we'll contact you to arrange reshipment; additional shipping fees may apply.

If your order arrives damaged, submit a support ticket within 14 days of delivery with a photo of the damage. We'll send a replacement at no cost. See our Refund Policy for full details.